Karmel shuttle plus#
‘Our fleet includes nine passenger vans available for shared or private transfers, plus sedans, limousines, mini coaches and full-size motor coaches.’įor Mike, a family business goes well beyond blood relatives though, and in his eyes, success is measured far beyond just profits.
Now, Karmel Shuttle employs over 100 people and offers a variety of vehicles in their fleet to suit all kinds of airport transfers, whether passengers want a shared shuttle or private limousine. Karmel Shuttle was born from this and morphed into a “One Stop Shop” for all transportation needs.’ ‘We were moving parcels and packages 24/7 for our clientele and figured we should branch out and offer passenger transportation services to our same customers. The company was an immediate success and led to Karmel Shuttle,’ says Mike, looking back on the evolution of the company. We provided same-day messenger services to businesses throughout California. ‘Prior to starting Karmel Shuttle, we had a company called Karmel Courier back in 1990. Having a strong staff support is paramount to a successful business and great customer service, Mike says,and employees are treated like family That, right there, is exceptional customer service,’ explains Mike.Ĭustomer service and ensuring a comfortable, enjoyable experience for passengers is the name of the game for Karmel Shuttle these days, but it wasn’t always people that the Karmel brand transported. I’m sure you can guess how happily that story ended.
Karmel shuttle driver#
‘She had just come down to ask for assistance when our driver walked in. She realised it was missing when the timer went off alerting them that their child was in need of their medication. Apparently the bag contained her child’s insulin medication. Once he was able to grab her attention, the lady screamed in relief and hugged him. He approached her with the bag and quickly realised that she was a bit frantic and upset. As he entered the hotel lobby, he coincidentally noticed a member of the family at the concierge desk. ‘Without any instruction, the driver took it upon himself to jump in his own car and, in his own time, return the bag to the guests at their hotel. The bag had the family’s name on it, so he knew who it belonged to. The driver discovered it while cleaning out the van, just after he returned to the yard at the end of his shift. ‘In December last year, a family travelling to the Disneyland Resort had left a very small bag hidden away under the seat in one of our vans.
Karmel shuttle drivers#
He recalls a particularly memorable event where one of the Karmel drivers went above and beyond, returning lost property that, unknown to the driver, contained something extremely valuable. Mike knows that words aren’t enough though, and action is needed for truly great customer service. All of these things combined make for an excellent customer experience.’ Mike Afram (pictured) is the president of SoCal transfer company Karmel Shuttle Service Kindness, helpfulness, compassion, knowledge, respect, appreciation, responsiveness, timeliness, watchfulness, attentiveness, clear communication, and a positive attitude.
It’s about striving to meet and exceed the expectations of our customers, and it comes in so many forms. ‘Customer service is all about perception. I think we’re all of the same mindset that we’re a team and we’re all ready to roll up our sleeves and do whatever’s needed to get the job done,’ explains Mike, who started Karmel Shuttle back in 1996.Īnd getting the job done is what they do best. ‘Technically, my title is president however we’re not too big on titles around here. He’s the president of Karmel Shuttle Service, but for this family-run business, titles aren’t what’s most important. Nobody knows this better than Mike Afram. Mike Afram, president of Southern California transfer company Karmel Shuttle Service, tells us all his favourite SoCal spots and the benefits of managing a family-run business.Ĭalifornia is rich with culture and history, and is a mecca for stardom, sunny golden beaches and great food. In this Meet & Greet series, we meet the people behind some of the amazing transfer companies working with.
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